Track Order
How to Track Your Order
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Check Your Email: After placing your order, you’ll receive a confirmation email with your Order Number and a tracking link.
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Click the Tracking Link: Follow the link in your email to view real-time updates on your shipment’s status.
Common Questions
Q: My tracking status hasn’t updated. What should I do?
A: Carrier systems may take 24–48 hours to reflect updates. If your status remains unchanged after 48 hours, contact us at support@oxeagle-lab.com for assistance.
Q: The tracking link isn’t working. How do I proceed?
A: Ensure you’ve entered the correct Order Number and Shipping Email. If issues persist, contact our team via live chat or email.
Q: My order shows "Delivered," but I haven’t received it. What now?
A: First, check with neighbors or your building’s reception. If still unresolved, contact the carrier directly using the provided tracking number. If no solution, email us immediately.
Need Help?
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Email: support@oxeagle-lab.com
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Live Chat: Available Monday to Friday: 9:00 AM – 6:00 PM (EST)
Important Notes
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Delivery Times:
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Domestic: 3–7 business days
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International: 7–14 business days (varies by country).
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Customs Delays: International orders may face delays due to customs inspections. OXEAGLE is not responsible for customs fees or hold-ups.
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Lost Packages: If your order is lost in transit, we’ll reship or refund it after investigation.
Why Trust OXEAGLE?
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Certified Quality: All products are FDA, GMP, and ISO certified.
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Global Shipping: Partnered with reliable carriers for secure delivery.
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Transparent Support: Real-time tracking and dedicated customer service.
For more details, visit our Shipping & Delivery Policy.